Collins Pre-Orders - How to Send a Pre-order Menu

To send a pre-order menu to a customer, navigate to the enquiry/booking and choose the Pre-Orders section:  

> Once in the Pre-Orders section, scroll down to ‘Customer Pre-Orders’ and from the drop-down list select the menus you wish to send out.


> Once the menu has been selected, you will have several options to choose from such as:

  • choosing whether payment is required (full amount, fixed amount or a % of the total)
  • selecting who pays (lead booker or group members)
  • choosing to hide price from the group

 > By Clicking on the Cog button on the far right of the selected menu, you can also add some advanced options, for example:

  • To order in multiples i.e. really handy when sending out canape menus and the options chosen apply for the whole group

  • To order one menu per person i.e. really handy when sending out Set Menus as ensures that a name is given to each set menu ordered placed

  • To add a discount    

> Before sending a menu out, you can add a service charge, a close pre-orders date and you can restrict total orders

When happy with all the menu details, click the purple SAVE button and then ‘Send Pre-Orders Email’ button which will automatically take you through to Messages section with the digital menu attached.


> After taking you through to the Messages section, you will be able to add a personal message which will be sent with your menu. You could add this as a message template to save repeatedly writing this out every time a menu is sent out. For example:

“Please find attached our food menu along with a separate link to send out to the rest of the members in your group. Once you have received all the orders please mark the order as complete. Please fill out 2 weeks before the date of your booking.”

> Once happy with the message, click SEND.


To see a video tutorial on How to Send a Pre-order Menu, please click here.

Extra Features - Collins Pre-orders

  1. Collins Pre-Orders - How to setup pre-order items and menus
  2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  3. Collins Pre-Orders - How to add your pre-order items [VIDEO]
  4. Collins Pre-Orders - How to create your pre-order menus [VIDEO]
  5. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  6. Collins Pre-Orders - Setting Automated Reminder Emails
  7. Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]
  8. Collins Pre-Orders - How to Send a Pre-order Menu
  9. Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]
  10. Collins Pre-Orders - Sending Multiple Menus
  11. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]
  12. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]
  13. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  14. Collins Pre-orders - Fixed Price Menu Messages
  15. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  16. Collins Pre-Orders - Ordering on behalf of someone else
  17. Collins Pre-Orders - Can my customers edit their order?
  18. Collins Pre-Orders - Payment Options
  19. Collins Pre-Orders - Adding payment for pre-orders
  20. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made
  21. Collins Pre-Orders - Reopening completed orders
  22. Collins Pre-Orders - Deleting a Pre-order
  23. Collins Pre-Orders - Downloading the 'Food Sheet'
  24. Collins Pre-Orders - Kitchen Sheet
  25. Collins Pre-Orders - Managing Your Place Cards
  26. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  27. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'
  28. Collins Pre-Orders - Taking payments for pre-orders at the point of booking
  29. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  30. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  31. Collins Pre-Orders - Applying a discount to a Menu
  32. Collins Pre-Orders - Setting Minimum and Maximum order limits
  33. Collins Pre-Orders - FAQ's

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