Collins Pre Orders - How to Send a Menu

How to Send a Pre-Order Menu

To send a pre-order menu to a customer, navigate to the enquiry/booking and choose the Pre-Orders section.

Once in the Pre-Orders section, scroll down to ‘Customer Pre-Orders’ and select from the drop down list of any menus you have added in the system.

Once the menu has been selected, you will have several options to choose from such as choosing whether payment is required, asking the customer to order in multiples of (useful for canape menus) selecting a service charge, closing pre-orders on a specific date. When happy with all the menu details, click on the ‘Send Pre-Orders Email’ button which will automatically take you through to Messages section with the digital menu attached.


After taking you through to the Messages section, you will be able to add a personal message which will be sent with your menu. You could add this as a message template to save repeatedly writing this out every time a menu is sent out. For example:

“Please find attached our food menu along with a separate link to send out to the rest of the members in your group. Once you have received all the orders please mark the order as complete. Please fill out 2 weeks before the date of your booking.”

Once happy with the message, click on ‘Save’ and ‘Send’


Excellent Extra Features

  1. Extra Feature : Collins Pre Orders (How To Video)
  2. Collins Pre Orders - How to Setup Guide
  3. Collins Pre Orders - How to Send a Menu
  4. Collins Pre Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  5. Collins Pre Orders - Canapes - Multiplying one set menu/selection by a set number
  6. Collins Pre Orders - Ordering on behalf of someone else.
  7. Collins Pre Orders - Payment Options
  8. Collins Pre Orders - Can I set a cut off date for Pre-orders to be made?
  9. Collins Pre Orders - Deleting a 'Received Order'
  10. Collins Pre Orders - Downloading the 'Food Sheet'
  11. Collins Pre Orders - Managing Your Place Cards
  12. Collins Pre Orders - Printing / Adding a Logo to your Place Cards
  13. Collins Pre Orders - FAQ's
  14. Extra Feature : Collins Pay (How To Video)
  15. Collins Pay - How To
  16. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?
  17. Collins Pay - Adding Payment/Authentication templates
  18. Collins Pay - Setting Automated Reminder Emails
  19. Collins Pay - Avoiding Fraud Disputes
  20. Collins Pay - 3D Secure
  21. Collins Pay - Post Code Validation
  22. Collins Pay - Where can I view my Customer Payments?
  23. Collins Pay - How Do I Refund a Customer?
  24. Collins Pay - Where Can I View All Refunds?
  25. Collins Pay & Card Authentication FAQs
  26. Card Authentication - How To
  27. Extra Feature : Collins Mail (How To Video)
  28. Is Collins Pay and Authentication Compliant and Secure
  29. Collins Mail - FAQs
  30. Collins Mail - How To Setup an 'Out of Office' Automated Reply
  31. Collins LiveWait FAQs
  32. Collins LiveWait - How do I add someone to the wait list?
  33. Collins LiveWait - Texts Explained
  34. Collins Live Wait - Training Video

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