Collins LiveWait FAQs

Why are some speech bubbles different colours?  
Speech bubbles can be three different colours 
  • Grey - This is because a phone number hasn't been taken when adding someone to the waitlist
  • Black - This is if a customer has been added to the waitlist and the number has been taken 
  • Blue  - This is the notification to let you know there is a new inbound sms from this customer 
What are "Time Tags" and what do they mean?
When you add a customer to the waitlist then there is a blue time tag under their name. This is their estimated wait time. This will live-update. 

When a table is ready, the blue time tag turns into a "table ready time tag" and is green. This is visually letting you know that their table is now available. If the table has been ready for more than 10 minutes, the ready time tag will turn red, so you can then make the decision to reject/no show this waitlist customer.

What is the table number next to the customer's name on the waitlist?
This is the suggested table for this booking, based on the size of their party and what table will be free next. 

Why is the check-in tick faded?
It is faded on the waitlist when no tables are free yet to check that customer in. Once the table they are due on, is free, it will become bold and activated. 

What order is Collins LiveWait in? 
The order of the waitlist is the order they were added, with the longest waiter at the top of it and the latest person to be added at the bottom of the list. However Collins LiveWait is also trying to maximise space at the same time so the person at the top of the waitlist may not always be seated first depending on size of party.

How does Collins LiveWait know that a booking/walk in has left my venue? 
This is through two indicators; the first one being that the customer has been marked as left in your check in list. The other will be when their booking duration has passed. So, to manage your waitlist efficiently, all booking durations must be up to date. For example, if a seated booking decides to stay a bit longer and order a bottle of wine after desert, the until time in their booking must be updated in Collins. 

What is the pencil icon next to the guests name?
This is a run sheet note. If you want to add a note for reference - you can do this once you add the person to a wait list. Simply click anywhere on their name in the wait list and it will open up a booking details screen. In the 'Notes' section you can add points of reference for your waitlisters, like below

Then, when you're managing your waitlist or ready to check them in, the ones that have a little pencil icon will have a run sheet note against them. 

Excellent Extra Features

  1. Collins Call - FAQs
  2. Collins and Soda integration
  3. Collins Docs - Attaching files/documents to bookings in Collins
  4. Collins Pre-Orders - How to setup pre-order items and menus
  5. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  6. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  7. Collins Pre-Orders - Setting Automated Reminder Emails
  8. Collins Pre-orders - Explaining Pre-Order tab updates (VIDEO)
  9. Extra Feature : Collins Pre-Orders (How To Video)
  10. Collins Pre-Orders - How To use within a booking/enquiry (VIDEO)
  11. Collins Pre-Orders - How to Send a Menu
  12. Collins Pre-Orders - Sending Multiple Menus
  13. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
  14. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  15. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  16. Collins Pre-Orders - Ordering on behalf of someone else
  17. Collins Pre-Orders - Can my customers edit their order?
  18. Collins Pre-Orders - Payment Options
  19. Collins Pre-Orders - Adding payment for pre-orders
  20. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  21. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?
  22. Collins Pre-Orders - Deleting a Pre-order
  23. Collins Pre-Orders - Downloading the 'Food Sheet'
  24. Collins Pre-Orders - Kitchen Sheet
  25. Collins Pre-Orders - Managing Your Place Cards
  26. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  27. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'
  28. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  29. Collins Pre-Orders - Applying a discount to a Menu
  30. Collins Pre-Orders - Setting Minimum and Maximum order limits
  31. Collins Pre-Orders - Dietary Requirements/Allergies
  32. Collins Pre Orders - FAQ's
  33. Extra Feature : Collins Pay (How To Video)
  34. Collins Pay - How To
  35. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?
  36. Collins Pay - Adding Payment/Authentication templates
  37. Collins Pay - Setting Automated Reminder Emails
  38. Collins Pay - Avoiding Fraud Disputes
  39. Collins Pay - 3D Secure
  40. Collins Pay - Postcode Validation
  41. Collins Pay - Where can I view my Customer Payments?
  42. Collins Pay - How Do I Refund a Customer?
  43. Collins Pay - Where Can I View All Refunds?
  44. Authentication v Authorisation - What's the Difference?
  45. Collins Pay & Card Authentication FAQs
  46. Card Authentication - How To
  47. Is Collins Pay and Authentication Compliant and Secure
  48. Extra Feature : Collins Mail (How To Video)
  49. Collins Mail - FAQs
  50. Collins Mail - How To Setup an 'Out of Office' Automated Reply
  51. Collins Mail - Sorting the order of New Messages
  52. Collins LiveWait FAQs
  53. Collins LiveWait - How do I add someone to the wait list?
  54. Collins LiveWait - Texts Explained
  55. Collins Live Wait - Training Video
  56. Auto Double Confirm - Set Up
  57. Auto Double Confirm - Texts and Diary/Floorplan Usage

Feedback and Knowledge Base