Collins LiveWait - Texts Explained

As soon as you add a customer to the waitlist, they will receive an automated message which will say the estimated wait time. 



From this, they can: 
  • Reply with NO saying they want to removed from the waitlist. After this, they will receive another automated text confirming they have been removed from the waitlist. This will also take them out of your waitlist within Collins, then automatically re-adjust the wait time for the other people on your waitlist.
  • Reply with UPDATE; If after some time has passed, they want to find out long their wait is at that time, replying with "update" sends them an automated message letting them know an updated estimated wait time
  • Reply with a personalised message; If after they want to type an sms to the venue, they can also do this here.
Inbound Texts 

With Collins LiveWait, you can manage all inbound Text Messages from your customers. If a customer replies with a personalised message, you will be notified of this by a blue speech bubble in your Waitlist.

 

Here you can see which Waitlister has replied and start a text trail within the system. If you click on the blue speech bubble, you will be able to the customer's text and any previous texts that have been sent to them. You can free type a message back to the customer or using the hyperlink above, you can let them know when their table will be ready really quickly. 



To head back to the bookings list them simply click the Check In List button at the top. 




To see your complete Text Centre (all inbound sms messages), click on the blue waitlist button on the Floorplan, or if you're working from the Diary you can click on the 'X Unread' button that's at the top of the page. 


When a table is ready.

You can set up Collins to send out a reminder text 10 and/or 5 minutes before the table is ready and a final text once the table is ready. These texts will update them customer about when they can start heading back to the venue, should they decide have had a drink elsewhere. The messages can be personalised too.

To set these up, go to:
>Settings
>Venues & Click on the venue name
>Emails and Texts
>At the end of the page there is a section for 'Waitlist Reminders'





Excellent Extra Features

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  3. Collins Pre-Orders Video - How To
  4. Explaining Pre-Order tab updates
  5. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
  6. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  7. Collins Pre-Orders - Can my customers edit their order?
  8. Extra Feature : Collins Pre-Orders (How To Video)
  9. Collins Pre-Orders - How to Setup Guide
  10. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  11. Collins Pre-Orders - Setting Automated Reminder Emails
  12. Collins Pre-Orders - How to Send a Menu
  13. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  14. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  15. Collins Pre-Orders - Ordering on behalf of someone else.
  16. Collins Pre-Orders - Payment Options
  17. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  18. Collins Pre-Orders - Adding payment for pre-orders
  19. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?
  20. Collins Pre-Orders - Sending Multiple Menus
  21. Collins Pre-Orders - Deleting a Pre-order
  22. Collins Pre-Orders - Downloading the 'Food Sheet'
  23. Collins Pre-Orders - Kitchen Sheet
  24. Collins Pre-Orders - Managing Your Place Cards
  25. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  26. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'
  27. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  28. Collins Pre-Orders - Applying a discount to a Menu
  29. Collins Pre-Orders - Setting Minimum and Maximum order limits
  30. Collins Pre-Orders - Dietary Requirements/Allergies
  31. Collins Pre Orders - FAQ's
  32. Extra Feature : Collins Pay (How To Video)
  33. Collins Pay - How To
  34. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?
  35. Collins Pay - Adding Payment/Authentication templates
  36. Collins Pay - Setting Automated Reminder Emails
  37. Collins Pay - Avoiding Fraud Disputes
  38. Collins Pay - 3D Secure
  39. Collins Pay - Postcode Validation
  40. Collins Pay - Where can I view my Customer Payments?
  41. Collins Pay - How Do I Refund a Customer?
  42. Collins Pay - Where Can I View All Refunds?
  43. Authentication v Authorisation - What's the Difference?
  44. Collins Pay & Card Authentication FAQs
  45. Card Authentication - How To
  46. Is Collins Pay and Authentication Compliant and Secure
  47. Extra Feature : Collins Mail (How To Video)
  48. Collins Mail - FAQs
  49. Collins Mail - How To Setup an 'Out of Office' Automated Reply
  50. Collins Mail - Sorting the order of New Messages
  51. Collins LiveWait FAQs
  52. Collins LiveWait - How do I add someone to the wait list?
  53. Collins LiveWait - Texts Explained
  54. Collins Live Wait - Training Video
  55. Auto Double Confirm - Set Up
  56. Auto Double Confirm - Texts and Diary/Floorplan Usage

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