Troubleshooting - How Do I Clear My Browser History/Cache?

Cookies, which are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web. These can, however, affect the running of Collins sometimes, so we would always recommend clearing these once in a while to ensure Collins is running correctly.

Clearing your browser’s cache and cookies means that some website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

Here is how you clear/remove them in the four main browsers:

(To see a video tutorial on how to clear your browser history/cache, please click here). 


  • Open Chrome

  • On your browser in the top right corner, click on the three little dots

  • In the list choose More Tools, and then choose Clear browsing data

  • In the "Clear browsing data" pop-up box, tick the checkboxes for Cookies and other site data and Cached images and files

  • Use the menu at the top to select the amount of data that you want to delete. From the drop-down choose ALL TIME to delete everything.

  • Click Clear browsing data

  • Close all windows on Chrome and reopen a fresh new page


Internet Explorer.

  • IE 9 (and all later versions): In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options

  • On the General tab, under Browsing history, click Delete.

  • Un-check the Preserve Favorites website data box.

  • Check the Temporary Internet files, Cookies, and History boxes.

  • The Form data, Passwords, and inPrivate Filtering data boxes may be left unchecked. You can check them to delete this data if you so choose.

  • Click Delete.

  • When finished, click OK to return to your Internet Explorer window.

  • Close the Internet Explorer window and reopen.

For more info please see IE browsing history guide  


  • From the History menu, select Clear Recent History.

  • If the menu bar is hidden, press Alt to make it visible.

  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

  • Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

  • Click Clear Now.

  • Exit/quit all browser windows and re-open the browser.


Safari 8 (and later versions)

  • From the Safari menu, select Clear History and Website Data....

  • Select the desired time range, and then click Clear History.

  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

  Safari 7 (and earlier versions)  

  • From the Safari menu, select Reset Safari....

  • Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.

  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

  • Back to top

Microsoft Edge

  • Click the Hub icon  

  • Click the History icon  

  • Click the link labelled Clear all history

  • Check the boxes for each item you want to clear

  • Click the Clear button. The message "All Clear!" will appear at the top when the data has been erased.

  • For more info on Edge browsing history.

To see a video on clearing your cache, please click here  

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