Customer is unable to access the Menus, can I reopen the Pre-order link?

There are a couple of reasons why a customer may not be able to access the link to the pre-order menus:

  Close Pre-orders on - if it is on or past the date you have chosen to stop customers submitting any more orders, the link will be deactivated. To activate the link again, head to the Pre-order section in the booking:

> scroll down to Pre-order Menus 
> change the date accordingly in the ‘Close Pre-orders on’ box 
> Save
  • ‘Pre-order Complete’ - if the lead booker has marked orders as ‘Pre-orders Complete’ this will also deactivate the link. To reactive this, head to the Pre-order section in the booking

> scroll down to Pre-order Menus > ‘Customer marked as complete’ > untick the box > Save

**Once saved, ask the customer to refresh the page to reactivate the link**


  1. How Do I Clear My Browser History/Cache?
  2. Having issues with the system on a specific device
  3. So you think Collins is down, not loading or not working as usual?
  4. How to take a screenshot of the Console
  5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?
  6. Collins seems really slow today
  7. How to Raise a Ticket
  8. Collins Spec Sheet
  9. Collins Supported Browsers
  10. It Says: “This Booking Is Out of Date. Refresh”
  11. Customer is unable to access the Menus, can I reopen the Pre-order link?
  12. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list
  13. The time on my Diary view does not start on the hour
  14. How do I unauthenticate a card?
  15. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working
  16. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?
  17. My emails to customers keep bouncing! What can I do so they deliver?
  18. Collins Pay - Refunding a customer when they have a new bank card
  19. Our confirmation emails are not being received!
  20. Attachments are not opening on the customer’s side
  21. Customer Payments - Customer is saying they have been charged twice. How do I check this?
  22. The customer says they’ve been charged £1
  23. Bookings are closed on the widget but I don’t know why?
  24. How to remove a booking from the waitlist
  25. Why am I not getting a notification when a payment is made
  26. Why does my DesignMyNight page say we are currently not taking online bookings?
  27. Why are not all my labels showing?
  28. Pre-order link says 'This booking is not eligible for pre-orders.'
  29. Why doesn’t the payment record display any card details?
  30. Testing your booking type rules

Feedback and Knowledge Base