It Says: “This Booking Is Out of Date. Refresh”



Sometimes when working on an enquiry/booking, a warning may appear when the ‘Save’ button is pressed. There can be several reasons for this:

The most common reason is that the customer whose enquiry/booking it is, has authenticated a card/paid a deposit or added some pre-orders at the same time that you are on their booking details. All you need to do is click the 'Refresh' button and then those additional changes made by the customer will update automatically on that particular enquiry/booking.

This error message can sometimes happen if there is a drop in internet connection. Please make sure that the internet connection is strong and connected to an ethernet cable if possible. Please see this Spec Sheet on the optimal conditions in which to run Collins.

Finally this message will also show if another user has made changes to this booking/enquiry and saved in the time you have been on the same page.


Troubleshooting

  1. How Do I Clear My Browser History/Cache?
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  10. It Says: “This Booking Is Out of Date. Refresh”
  11. Customer is unable to access the Menus, can I reopen the Pre-order link?
  12. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list
  13. The time on my Diary view does not start on the hour
  14. How do I unauthenticate a card?
  15. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working
  16. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?
  17. My emails to customers keep bouncing! What can I do so they deliver?
  18. Collins Pay - Refunding a customer when they have a new bank card
  19. Our confirmation emails are not being received!
  20. Attachments are not opening on the customer’s side
  21. Customer Payments - Customer is saying they have been charged twice. How do I check this?
  22. The customer says they’ve been charged £1
  23. Bookings are closed on the widget but I don’t know why?
  24. How to remove a booking from the waitlist
  25. Why am I not getting a notification when a payment is made
  26. Why does my DesignMyNight page say we are currently not taking online bookings?
  27. Why are not all my labels showing?
  28. Pre-order link says 'This booking is not eligible for pre-orders.'
  29. Why doesn’t the payment record display any card details?
  30. Testing your booking type rules

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