Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’



Sometimes when working on an enquiry/booking, a warning may appear when the ‘SAVE’ button is pressed. There can be several reasons for this:

  • The most common reason is that the customer whose enquiry/booking it is, has authenticated a card/paid a deposit or added some pre-orders at the same time that you are on their booking details. All you need to do is click the 'REFRESH' button and then those additional changes made by the customer will update automatically on that particular enquiry/booking.

  • This error message can sometimes happen if there is a drop in internet connection. Please make sure that the internet connection is strong and connected to an ethernet cable if possible. Please see this Spec Sheet on the optimal conditions in which to run Collins.

  • Finally, this message will also show if another user has made changes to this booking/enquiry and saved in the time you have been on the same page.

Troubleshooting

  1. Troubleshooting - How Do I Clear My Browser History/Cache?
  2. Troubleshooting - How to clear your browser history/cache [VIDEO]
  3. Troubleshooting - Having issues with the system on a specific device
  4. Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action
  5. Troubleshooting - How to take a screenshot of the Console
  6. Troubleshooting - How to take a screenshot of the console [VIDEO]
  7. Troubleshooting - Something not looking right? Here's how you raise an issue with our team
  8. Troubleshooting - Why does my DesignMyNight page say: ‘We are currently not taking online bookings?’
  9. Collins Support - How to contact, knowledge resources and troubleshooting advice
  10. Daily usage - Dashboard - Service Status - where to check for issues within the system
  11. Daily usage - Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?
  12. Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’
  13. Daily usage - Email Delivery issues - Notifications and things to note
  14. Daily usage - Our confirmation emails are not being received!
  15. Daily usage - Attachments are not opening on the customer’s side
  16. Daily usage - How to remove a future booking from the waitlist
  17. Daily usage - Why aren’t all my labels showing?
  18. Daily usage - Why are my bookings going straight to ‘left’ when I check them in?
  19. Top Tips - Collins Spec Sheet
  20. Top Tips - Collins Supported Browsers
  21. Top Tips - Night Mode
  22. Top Tips - Collins Domains
  23. Top Tips - GDPR in Collins
  24. Venue Settings - Bookings are closed on the widget but I don’t know why?
  25. Venue Settings - Testing your booking type rules
  26. Venue Settings - Testing your booking type rules [VIDEO]
  27. Venue Settings - The time on my Diary view does not start on the hour
  28. Venue Settings - I’ve added another Booking Type but it’s not appearing on the widget on our DesignMyNight page?
  29. Pre-orders - Customer is unable to access the Menus. Can I reopen the Pre-order link?
  30. Pre-orders - I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop-down list
  31. Pre-orders - Pre-order link says: 'This booking is not eligible for pre-orders.'
  32. Collins Pay/Auth - How do I unauthenticate a card?
  33. Collins Pay/Auth - I’ve set up customer payments to automatically take a deposit at the point of booking but it’s not working
  34. Collins Pay/Auth - When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?
  35. Collins Pay/Auth - Refunding a customer when they have a new bank card
  36. Collins Pay/Auth - Customer is saying they have been charged twice. How do I check this?
  37. Collins Pay/Auth - The customer says they’ve been charged £1
  38. Collins Pay/Auth - Why am I not getting an alert in the Notification centre when a payment is made
  39. Collins Pay/Auth - Why doesn’t the payment record display any card details?
  40. Collins Pay/Auth - What happens if my customer emails me with their card details?
  41. Collins Pay/Auth - The customer can see on their app that payment has been taken, but we never received it?

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