Venue Group - Emails

Similar to the section within the individual Venue settings, email settings can be added here which will be defaulted to if the venue doesn't have their settings filled out.

  

> All Collins emails do not come from DesignMyNight. They come from an email address you set and you can also set the name that appears in the customer's inbox. Eg. reservations@bar.com and Bar Reservations Team. Please contact your account manager to update or edit this section the email address.

> Forward unknown Collins Mail messages to - If you have the bolt-on Collins Mail, you will have been set up with an email address xxx@partners.collinsbookings.com Any email sent to this address which isn’t linked to a booking (does not have a DMN number in the email Subject) will be forwarded on to this email address.

> Default out of office message - if you want to personalise this, add a message into the text box. This is for Collins Mail clients only.

> Include in emails - Assigned area - If you want to include which area has been allocated to the enquiry/booking within the customer's confirmation email, tick this box.

> Email Messages - Similar to the email templates within the venue settings, these can be also added at the venue group level. Simply click ‘add another’ to create new message templates.  

> Email Attachments - Similar to the attachments within the venue settings, these can be also added at the venue group level. Simply click ‘add another’ to create new attachments  


Make sure to SAVE the page 
  


     

Then to choose these messages within an individual venue:

  • Settings

  • Venues > select the Venue

  • Emails & texts tab on the left-hand side

  • Scroll down to Email Messages, then Attachments

  • Choose “Use emails from venue group”  

  • Make sure to SAVE the page  

NB - unless you have previously added template/attachments at Venue level, the sections will already be defaulted to "Use from venue group"


To see a video tutorial on Venue Group Emails, please click here and watch from 01:33 - 02:11.

Feedback and Knowledge Base