Booking Types - Setting up a Private Hire booking type

If you want customers to be able to enquire for private hires outside of your usual opening times, you need to tick the Private hire box within the booking type under Kind of booking type:        Then go to the Opening times and you can choose to have some days that are 'private hire only':

When setting up a Private Hire booking type, at the least, you'll need to complete the below sections for Enquiries:

    • Emails - add a message in the Enquiry Received Message box, as this is the first correspondence that the customer will receive upon submitting the enquiry. I.e. Our team will be in touch within the next 24 hours to discuss your enquiry further. Please note our Opening Hours are XXX. Should you wish to contact us sooner, feel free to email us or call us on XXX.


    • Availability - this is the main crux of your Enquiry rules. Fill each section out excluding Shut Same Day Bookings - below is a guide with more detail on the columns in this section

    > Can Book - make sure to tick the days that enquiries can be made for - to make this visible on the online widget. If not, this will remain for Internal use only.

    > Earliest/Latest Booking

    > Min/Max Duration - for enquiries, you could leave these fields empty so customers have the flexibility to enquire

    > Min/Max Enquiry Size

    > Booking Policy


    Then depending on your venue and policies, you may wish to set up more rules - you can find all guides with more information on these sections here.

    Settings - Booking Types FAQs

    1. TRAINING VIDEOS - setting up your booking types
    2. Saving Progress in Settings
    3. Booking Types - Creating a Booking type from a template
    4. Booking Types - Setting up an auto-confirm only booking type
    5. Booking Types - Setting up an enquiry only booking type
    6. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    7. Booking Types - Setting up a Guest list booking type
    8. Booking Types - Setting up a Private Hire booking type
    9. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
    10. Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries
    11. Booking Types - How to set up a Takeaway/ Delivery Booking Type [VIDEO]
    12. Booking Types - Setting up a Mandatory Pre-Order with Payment booking type
    13. Booking Types - Create a booking type for one date or a certain date range
    14. Booking Types - Setting up a Christmas Booking type [VIDEO]
    15. Booking Types - Adding & Editing Your Booking Types
    16. Booking Types - Type Colour
    17. Booking Types - How/Why do I need to create a Value Per Head?
    18. Booking Types - Birthday Field (DOB)
    19. Booking Types - Removing the duration field on the widget
    20. Booking Types - Picking different time and duration slot intervals
    21. Booking Types - Limiting how far in advance a booking can be made
    22. Booking Types - Setting the number of days before a booking/enquiry can be received
    23. Booking Types - Adding Text to the Enquiry Received Email Message
    24. Booking Types - Adding Text to the Confirmation Email Message
    25. Booking Types - Automated email template examples
    26. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
    27. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
    28. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
    29. Booking Types - Adding Text to the Cancellation Email Message
    30. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
    31. Booking Types - Availability - Setting same-day booking rules
    32. Booking Types - Availability - Min, max and set durations on bookings
    33. Booking Types - Availability - Min and Max enquiry size
    34. Booking Types - Availability - Setting booking policies
    35. Booking Types - Availability - Copy from Type
    36. Booking Types - Overriding booking types for specific dates
    37. Booking Types - How do I turn off auto-confirm for a day or a few days
    38. Booking Types - Rules dependent on number of guests
    39. Booking Types - Restricting the number of covers that can be booked at certain times
    40. Booking Types - Setting Limit Arrival Rules [VIDEO]
    41. Booking Types - Max number of people allowed to auto-confirm (per booking type)
    42. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
    43. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
    44. Booking Types - Cross-sell your venues to the customer
    45. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
    46. Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings
    47. Booking Types - Areas for this Booking Type
    48. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into
    49. Booking Types - Setting up Auto-confirm for a particular date/event
    50. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
    51. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
    52. Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]
    53. Booking Types - Allowing customers to select a package when making an enquiry/booking
    54. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
    55. Booking Types - How to take Pre-orders at point of booking [VIDEO]
    56. Booking Types - How to limit the changes customers may make to their booking
    57. Booking Types - Booking Prompts
    58. Booking Types - Close bookings for a specific booking type
    59. Booking Types - Deleting a booking type
    60. NHS Track & Trace - how to take contact details

    Feedback and Knowledge Base