Within a Booking/Enquiry - The importance of using Labels

Booking Action labels are a really useful tool to help you stay organised and keep on top of your bookings and enquiries. We’ve calculated that venues who assign one or more labels to every enquiry are 20 - 25% more likely to convert those enquiries into confirmed bookings. Customer labels help you to get to know your customers and build up a comprehensive customer database.

To set up labels head to Settings > Venues > Labels > Use Custom Labels

If adding for a venue group head to Settings > Venue Group > Labels

Please see this video on setting up booking labels and customer labels https://collins.uservoice.com/knowledgebase/articles/822669-7-setting-up-booking-labels-and-customer-labels

How to Use Labels

Booking labels can be added by clicking into each individual enquiry/booking and choosing from the drop-down list in the top left hand corner (these are taken from your settings). You can add multiple labels and delete or replace them once they have been actioned.

For example, you could label a booking with ‘Awaiting Pre-Order’ and then replace this with ‘Pre-Order Received’ once that customer has submitted their order.


Customer labels are again added on the left side of the enquiry or booking, under the Customer Profile. Any customer labels added here will follow the customer around when they make future enquiries/bookings with you. 

The Benefits of Using Labels

Visually -

Booking labels makes it super easy to see at a glance the progress of an enquiry without needing to click into each individual enquiry to look at the messages / pre-order / payment sections.

All labels have the option to be colour coded to serve as visual reminders about what needs to be actioned or chased. Those that need immediate attention could be coloured red, for example.


Indication of the stage of enquiry -

Labels give an quick and clear indication to other users of the state/progress of all enquiries. No need for sticky notes, making lists or emailing colleagues.

Keeping Track of your Enquiries -

In your Enquiries page > left hand side panel > scroll down to a section called “Booking Labels”  (underneath the Notifications Centre). Here you can quickly and easily see all the labels and the corresponding number of enquiries/bookings they have been added to. This will prove useful if you want to chase all those customers who are yet to authenticate their card for example. If I click on ‘Awaiting Authentication’, I will then be shown a list of those I need to chase.


Booking/Customiser Categorisation -

Both booking/customer labels can appear on the customised run sheet. Customer labels are particularly important as they will help your floor staff know more about each customer and how to treat accordingly. Once a label is attached to a customer, this will remain in the system and will pop up if that customer makes any future bookings.

Enquiries Page FAQs

  1. Collins Dashboard - Overview
  2. Collins Dashboard - Internal team notifications
  3. Enquiries Page - Sorting enquiries & bookings
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - Booking Status Explained
  6. Enquiries Page - What does it mean to 'Take' an enquiry?
  7. Enquiries Page - How do I manually add a new enquiry?
  8. Enquiries Page - Assigned to me/Assigned to anyone
  9. Enquiries Page - Search Bar
  10. Enquiries Page - Filtering enquiries & bookings
  11. Enquiries Page - Downloading Large Enquiry Data Downloads
  12. Enquiries Page - CSV Download
  13. Enquiries Page - What is the 'Download' button for?
  14. Enquiries Page - Finding out which bookings were a 'No Show'
  15. Enquiries Page - Find a current booking/enquiry
  16. Enquiries Page - Find a colleague's 'In Progress' enquiries
  17. Enquiries Page - Notification Centre Explained
  18. Enquiries Page - Keeping your Notification Centre up to date
  19. Enquiries Page - Email bounced notification
  20. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  21. Enquiries Page - How can I see my Confirmed bookings?
  22. Enquiries Page - Sent Messages
  23. Enquiries Page - Change History
  24. Within a Booking/Enquiry - Customer Details
  25. Within a Booking/Enquiry - Why can’t I save this booking?
  26. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  27. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  28. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party
  29. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  30. Within a Booking/Enquiry - Booking Details
  31. Within a Booking/Enquiry - Default Duration
  32. Within a Booking/Enquiry - Booking Prompts
  33. Within a Booking/Enquiry - Additional Details
  34. Within a Booking/Enquiry - Commission Box
  35. Within a Booking/Enquiry - Set Up Requirements
  36. Within a Booking/Enquiry - Assign to Areas
  37. Within a Booking/Enquiry - Area Search/Smart Space Finder
  38. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  39. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  40. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  41. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  42. Within a Booking/Enquiry - Invoice/VAT Receipt
  43. Within a Booking/Enquiry - Sending emails to your customers
  44. Within a Booking/Enquiry - Sending attachments in emails
  45. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking
  46. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  47. Within a Booking/Enquiry - Booking History
  48. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking
  49. Within a Booking/Enquiry - PRINT button (function sheets)
  50. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?
  51. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet
  52. Within a Booking/Enquiry - Duplicating/copying a booking
  53. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  54. Within a Booking/Enquiry - Sections explained
  55. Within a Booking/Enquiry - Compiling and Sending a Contract
  56. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  57. Within a Booking/Enquiry - The importance of using Labels
  58. Within a Booking/Enquiry - Set yourself a reminder
  59. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  60. Within a Booking/Enquiry - Find a Customer
  61. Within a Booking/Enquiry - Customer Profile
  62. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  63. Within a Booking/Enquiry - How to update a customers marketing permission

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