Within a Booking/Enquiry - The importance of using Labels

Booking Action labels are a really useful tool to help you stay organised and keep on top of your bookings and enquiries. We’ve calculated that venues who assign one or more labels to every enquiry are 20 - 25% more likely to convert those enquiries into confirmed bookings. Customer labels help you to get to know your customers and build up a comprehensive customer database.

To set up your booking action, please see our guides per Venue and per Venue Group. To set up your customer labels, please see here.

How to Use Labels

Booking labels can be added by clicking into each individual enquiry/booking and choosing from the drop-down list in the top left-hand corner (these are taken from your settings). You can add multiple labels and delete or replace them once they have been actioned.

  

For example, you could label a booking with ‘Awaiting Pre-Order’ and then replace this with ‘Pre-Order Received’ once that customer has submitted their order.

  

Customer labels are added on the bottom left side of the enquiry or booking, under the Customer Profile. Any customer labels added here will follow the customer around when they make future enquiries/bookings with you. 

  
  

The Benefits of Using Labels

Visually 

Booking labels makes it super easy to see at a glance the progress of an enquiry without needing to click into each individual enquiry to look at the messages / pre-order / payment sections.

All labels have the option to be colour coded to serve as visual reminders about what needs to be actioned or chased. Those that need immediate attention could be coloured red, for example.

  

Indication of the stage of the enquiry 

Labels give an quick and clear indication to other users of the state/progress of all enquiries. No need for sticky notes, making lists or emailing colleagues.

Keeping Track of your Enquiries 

In your Enquiries page > left-hand side panel > scroll down to a section called “Booking Labels”  (underneath the Notifications Centre). Here you can quickly and easily see all the labels and the corresponding number of enquiries/bookings they have been added to. This will prove useful if you want to chase all those customers who are yet to authenticate their card for example. If I click on ‘Awaiting Authentication’, I will then be shown a list of those I need to chase.


  

Booking/Customiser Categorisation -

Both booking/customer labels can appear on the customised run sheet and Function sheet. Customer labels are particularly important as they will help your floor staff know more about each customer and how to treat accordingly. Once a label is attached to a customer, this will remain in the system and will pop up if that customer makes any future bookings.

  

For more information on how to use Booking Labels, please watch this video

Enquiries Page FAQs

  1. TRAINING VIDEOS: your Enquiries page
  2. Collins Dashboard - Overview
  3. Collins Dashboard - Internal team notifications
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - How can I see my Confirmed bookings?
  6. Enquiries Page - Sorting enquiries & bookings
  7. Enquiries Page - Booking Status Explained
  8. Enquiries Page - What does it mean to 'Take' an enquiry?
  9. Enquiries Page - Manually adding new enquiries
  10. Enquiries Page - Assigned to me/Assigned to anyone
  11. Enquiries Page - Search Bar
  12. Enquiries Page - Filtering enquiries & bookings
  13. Enquiries Page - Download button
  14. Enquiries Page - CSV Download
  15. Enquiries Page - Downloading Large Enquiry Data Downloads
  16. Enquiries Page - Finding out which bookings were a 'No Show'
  17. Enquiries Page - Find a colleague's 'In Progress' enquiries
  18. Enquiries Page - Notification Centre Explained
  19. Enquiries Page - Keeping your Notification Centre up to date
  20. Enquiries Page - Email bounced notification
  21. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  22. Enquiries Page - Sent Messages
  23. Within a Booking/Enquiry - Customer Details
  24. Within a Booking/Enquiry - Saving a booking/enquiry
  25. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  26. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  27. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  28. Within a Booking/Enquiry - Booking Details
  29. Within a Booking/Enquiry - Default Duration
  30. Within a Booking/Enquiry - Booking Prompts
  31. Within a Booking/Enquiry - Additional Details
  32. Within a Booking/Enquiry - Commission Box
  33. Within a Booking/Enquiry - Set Up Requirements
  34. Within a Booking/Enquiry - Assign to Areas
  35. Within a Booking/Enquiry - Area Search/Smart Space Finder
  36. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  37. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  38. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  39. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  40. Within a Booking/Enqiury - Adding a minimum spend
  41. Within a Booking/Enquiry - Invoice/VAT Receipt
  42. Within a Booking/Enquiry - Sending emails to your customers
  43. Within a Booking/Enquiry - Sending attachments in emails
  44. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
  45. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  46. Within a Booking/Enquiry - Booking History
  47. Within a Booking/Enquiry - PRINT button (function sheets)
  48. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
  49. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  50. Within a Booking/Enquiry - Duplicating/copying a booking once
  51. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  52. Within a Booking/Enquiry - Sections explained
  53. Within a Booking/Enquiry - Compiling and Sending a Contract
  54. Within a Booking/Enquiry - The importance of using Labels
  55. Within a Booking/Enquiry - Set yourself a reminder
  56. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  57. Within a Booking/Enquiry - Find a Customer
  58. Within a Booking/Enquiry - Customer Profile
  59. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  60. Within a Booking/Enquiry - How to update a customers marketing permission

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