If when adding a user the below error message appears it could be for a couple of reasons.
- Make sure that the user’s email address is correct and active
- The account may already be added to your Collins admin. If an email address has been added but not attached to a venue group, depending on your User access it may not show in the user list. You will need to ask a User with full access to ‘all venues’ on the account and all ‘booking manager’ permissions to log in to their User list > search for the email address > add relevant venue access & permissions > Save. Please see the different permissions explained here.