It says 'User couldn’t be added' when I'm trying to add someone to my user list

If adding a user and an error message appears it could be for a couple of reasons.

  1. Make sure that the user’s email address is correct and active
  2. The account may already be added to your Collins admin. If an email address has been added but not attached to a venue group, depending on your User access it may not show in the user list. You will need to ask a User with full access to ‘all venues’ on the account and all ‘booking manager’ permissions to log in to their User list > search for the email address > add relevant venue access & permissions > Save.
If you are part of a single venue (not part of a group) and think you should have full access, please contact us directly at collins-support@designmynight.com

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