When you go into your Diary/Floorplan/Runsheet view, an ‘ADD BOOKING’ button will appear at the top left of the page. Here is where you can easily add your bookings into Collins either over the phone or when they’re in front of you. How to do this:
> Click ‘ADD BOOKING’, this will bring up a new panel on the left-hand side. Depending on your Settings, Collins will auto-fill some of the fields for you.
> You can enter the booking in for today’s date or change the date in the Date field - really useful if you don’t want to come away from the page you are on.
> Select the Type of booking, the number of Guests and Time.
When adding the Booking Type Collins will pre-set the Until time for the booking (see guide). Then if you have set up further duration rules for certain group sizes, when entering the number of guests, the Until time will dynamically change to reflect this (see guide).
You can then use the ‘FIND AREAS’ function to find available areas/area combinations that can accommodate this booking:
You also have an option apply a buffer to the Find Areas search in your admin. See our guide on how to set it up here.
Click on the area(s) you would like to place this booking into.
You will also see that there is the option to place the customer directly onto the waitlist.
Next, you can either enter in the customer’s details below, or if they have booked with you in the past, you can use the ‘FIND A CUSTOMER’ function to find their details within your database - just start entering the first couple of letters of their name and click ‘GO’ to find them.
If you are adding in your walk-ins into Collins, just keep the ‘Walk-in’ box ticked, rather than entering in any customer details.
You have the option to add any run sheet notes that are relevant to this booking,
If the booking is a walk-in, it will only show a green 'complete' box however all other bookings will give the option of an 'enquiry' or 'complete' for you to choose the appropriate status.