Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

← Settings - Booking Types FAQs
Instead of going to Messages and composing a cancellation email within the booking, you can set your Collins system up to automatically send out a cancellation email when the status of the booking is changed to Rejected/Cancelled. I.e. every time you press the red Reject button and SAVE, a cancellation email will automatically be sent to the customer.

To set this up, go to Settings:

  • Venues
  • Select Venue
  • Booking Types
  • Select the relevant Booking Type (if you would like this to happen for all types of bookings this needs to be set up per Booking Type)
  • Scroll down to the Emails section
  • Tick the box next to where it says ‘Automatic Cancellation’
  • You can then also add additional text to this email i.e. the venue's number - if the customer would like to speak to a member of the team
  • SAVE
Please note if a customer cancels a booking directly from their confirmation email, this message will also display in the subsequent cancellation email they will receive.




Settings - Booking Types FAQs

  1. Creating a Booking type from a template
  2. Booking Types - Setting up an auto-confirm only booking type
  3. Booking Types - Setting up an enquiry only booking type
  4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  5. Booking Types - Setting up a Guest list booking type
  6. Booking Types - Setting up a Private Hire booking type
  7. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  8. Booking Types - Create a booking type for one date or a certain date range
  9. Booking Types - Adding & Editing Your Booking Types
  10. Booking Types - What are the colours underneath the type name?
  11. Booking Types - How/Why do I need to create a Value Per Head?
  12. Booking Types - Birthday Field (DOB)
  13. Booking Types - Removing the duration field on the widget
  14. Booking Types - Picking different time and duration slot intervals
  15. Booking Types - Limiting how far in advance a booking can be made
  16. Booking Types - Setting the number of days before a booking/enquiry can be received
  17. Booking Types - Adding Text to the Enquiry Received Email Message
  18. Booking Types - Adding Text to the Confirmation Email Message
  19. Booking Types - Automated email template examples
  20. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  21. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  22. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  23. Booking Types - Adding Text to the Cancellation Email Message
  24. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video
  25. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  26. Booking Types - Availability - Setting same-day booking rules
  27. Booking Types - Availability - Min, max and set durations on bookings
  28. Booking Types - Availability - Min and Max enquiry size
  29. Booking Types - Availability - Setting booking policies
  30. Booking Types - Availability - Copy from Type
  31. Booking Types - Overriding booking types for specific dates
  32. Booking Types - How do I turn off auto-confirm for a day or a few days
  33. Booking Types - Rules dependent on number of guests
  34. Booking Types - Restricting the number of covers that can be booked at certain times
  35. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  36. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
  37. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  38. Booking Types - Cross-sell your venues to the customer
  39. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  40. Booking Types - Setting which tables can be auto confirmed into
  41. Booking Types - Setting up Auto-confirm for a particular date/event
  42. Booking Types - Areas for this Booking Type
  43. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into
  44. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  45. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  46. Booking Types - Allowing customers to select a package when making an enquiry/booking
  47. Booking Types - Close bookings for a specific booking type
  48. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  49. Booking Types - How to limit the changes customers may make to their booking
  50. Booking Types - Booking Prompts
  51. Booking Types - Deleting a booking type
  52. Saving Progress

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