Instead of going to Messages and composing a cancellation email within the booking, you can set your Collins system up to automatically send out a cancellation email when the status of the booking is changed to Rejected/Cancelled. I.e. every time you press the red Reject button and SAVE, a cancellation email will automatically be sent to the customer.

To set this up, go to Settings:

• Venues

• Select Venue

• Booking Types

• Select the relevant Booking Type (if you would like this to happen for all types of bookings this needs to be set up per Booking Type)

• Scroll down to the Emails section

• Tick the box next to where it says ‘Automatic Cancellation’

• You can then also add additional text to this email i.e. the venue's number - if the customer would like to speak to a member of the team

• Make sure to SAVE the page