Enquiries Page - Notification Centre Explained

On the left-hand side of your Enquiries page, you have a Notification Centre whereby Collins will keep you updated with any actions from your Customers/flagging up anything you need to be aware of:

        

Below are the sections included:
  • Follow up required: If you've set yourself a reminder for today's date and any previous dates, they will stay in this section until you clear the notification.
  • Customer waiting 2 hours: These will be any new enquiries within your Collins system that have not been taken for more than 2 hours, so you can see how quickly you're getting back to your customers. 
  • Today's enquiries: These are all your enquiries for today's date, so they should be your high priority when signing into Collins. 
  • New messages: For our Collins Mail clients, these will be your incoming unread messages from your customers. Essentially, this will be acting like your inbox 
  • Auto Confirmed notes: These are auto-confirm bookings where the customer has entered text into the 'Special Requests' box when making a booking online
  • Auto-conf. add detailsFor any auto-confirm bookings where information is entered into the custom field, you will receive a notification in the auto-conf. add details section. 
  • Auto-conf. offer selected: If a customer has opted in for an offer when making an auto-confirmed booking, you will be notified under Auto-conf. offer selected.   
  • Card authenticated: If a customer has filled out the authentication request you've sent them via email, this is the notification you will receive as soon as they have done so. Learn more about Card Authentication here.
  • Payment received: If a customer has filled out the payment request you've sent them via email, this is the notification you will receive as soon as they have done so.  Learn more about payment through Collins here
  • Packages requested: If you have made packages available at the point of booking or enquiring for the customer to select, the alert you will receive when they have done so will be in the 'Packages Requested' section. 
  • Pre Order added: For our Collins Pre Orders customers, this is when the group members within a booking have started to submit their orders - so you can track and manage the booking accordingly. 
  • Pre Orders complete: Again for our Collins Pre Order customers, this is when the lead booker has completed all of the pre-orders on behalf of the entire group. 
  • Email Delivery Issues: This is a bounceback within Collins. If you've sent an outbound email from Collins and the email address is incorrect or there is an issue detected, this is the alert you will receive to let you know you need to call them to confirm, for example 
  • Booking changed: If a customer has changed the date/time or number of people for their booking, Collins will do all the work for you but will alert you in this section so you're always up to date with changes in bookings 
  • Customer cancelled: If a customer has cancelled their booking, Collins will take them out of the table they are placed in and mark their booking as 'Cancelled' - this section will allow you to see who has cancelled their booking.
  • Contract Signed: The customer has signed their contract via the e-sign contract link sent to them. The Contract tab will also have a green tick, which will disappear once the notification has been cleared.   

Enquiries Page FAQs

  1. TRAINING VIDEOS: your Enquiries page
  2. Collins Dashboard - Overview
  3. Collins Dashboard - Internal team notifications
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - How can I see my Confirmed bookings?
  6. Enquiries Page - Sorting enquiries & bookings
  7. Enquiries Page - Booking Status Explained
  8. Enquiries Page - What does it mean to 'Take' an enquiry?
  9. Enquiries Page - Manually adding new enquiries
  10. Enquiries Page - Assigned to me/Assigned to anyone
  11. Enquiries Page - Search Bar
  12. Enquiries Page - Filtering enquiries & bookings
  13. Enquiries Page - Download button
  14. Enquiries Page - CSV Download
  15. Enquiries Page - Downloading Large Enquiry Data Downloads
  16. Enquiries Page - Finding out which bookings were a 'No Show'
  17. Enquiries Page - Find a colleague's 'In Progress' enquiries
  18. Enquiries Page - Notification Centre Explained
  19. Enquiries Page - Keeping your Notification Centre up to date
  20. Enquiries Page - Email bounced notification
  21. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  22. Enquiries Page - Sent Messages
  23. Within a Booking/Enquiry - Customer Details
  24. Within a Booking/Enquiry - Saving a booking/enquiry
  25. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  26. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  27. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  28. Within a Booking/Enquiry - Booking Details
  29. Within a Booking/Enquiry - Default Duration
  30. Within a Booking/Enquiry - Booking Prompts
  31. Within a Booking/Enquiry - Additional Details
  32. Within a Booking/Enquiry - Commission Box
  33. Within a Booking/Enquiry - Set Up Requirements
  34. Within a Booking/Enquiry - Assign to Areas
  35. Within a Booking/Enquiry - Area Search/Smart Space Finder
  36. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  37. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  38. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  39. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  40. Within a Booking/Enqiury - Adding a minimum spend
  41. Within a Booking/Enquiry - Invoice/VAT Receipt
  42. Within a Booking/Enquiry - Sending emails to your customers
  43. Within a Booking/Enquiry - Sending attachments in emails
  44. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
  45. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  46. Within a Booking/Enquiry - Booking History
  47. Within a Booking/Enquiry - PRINT button (function sheets)
  48. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
  49. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  50. Within a Booking/Enquiry - Duplicating/copying a booking once
  51. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  52. Within a Booking/Enquiry - Sections explained
  53. Within a Booking/Enquiry - Compiling and Sending a Contract
  54. Within a Booking/Enquiry - The importance of using Labels
  55. Within a Booking/Enquiry - Set yourself a reminder
  56. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  57. Within a Booking/Enquiry - Find a Customer
  58. Within a Booking/Enquiry - Customer Profile
  59. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  60. Within a Booking/Enquiry - How to update a customers marketing permission

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