Enquiries Page - Notification Centre Explained

On the left hand side of your Enquiries page, you have a Notification Centre whereby Collins will keep you updated with any actions from your Customers/flagging up anything you need to be aware of:


Follow up required: If you've set yourself a reminder for todays date and any previous dates, they will stay in this section until you clear the notification. How to set a reminder for yourself in Collins is here
Customer waiting 2 hours: These will be any new enquiries within your Collins system that are older than 2 hours, so you can see how quickly you're getting back to your customers. 
Todays enquiries: These are your enquiries for todays date, so they would be your high priority when signing into Collins. 
New messages: For our Collins Mail clients, these will be your incoming unread messages from your customers. Essentially, this will be acting like your inbox 
Auto Confirmed notes: These are auto confirm bookings where the customer has entered text into the 'Special Requests' box when making a booking.
Auto-conf. add detailsFor any auto-confirm bookings where information is entered into the custom field, you will receive a notification in the auto-conf. add details section. 
Auto-conf. offer selected: If a customer has opted in for an offer when making an auto-confirmed booking, you will be notified under Auto-conf. offer selected.   
Card authenticated: If a customer has filled out the authentication request you've sent them via email, this is the notification you will receive as soon as they have done so. Learn more about Card Authentication here.
Payment received: If a customer has filled out the payment request you've sent them via email, this is the notification you will receive as soon as they have done so.  Learn more about payment through Collins here
Packages requested: If you have made packages available at the point of booking or enquiring for the customer to select, the alert you will receive when they have done so will be in the 'Packages Requested' section. 
Pre Order added: For our Collins Pre Orders customers, this is when the group members within a booking have started to submit their orders - so you can track and manage the booking accordingly. 
Pre Orders complete: Again for our Collins Pre Order customers, this is when the lead booker has submitted all of the pre orders on behalf of the entire group. 
Email Delivery Issues: This is a bounceback within Collins. If you've sent an outbound email from Collins and the email address is incorrect, this is the alert you will receive to let you know you need to call them to confirm, for example 
Booking changed: If a customer has changed the date/time or number of people for their booking, Collins will do all the work for you but will alert you in this section so you're always up to date with changes in bookings 
Customer cancelled: If a customer has cancelled their booking, Collins will take them out of the the table they are placed in and mark their booking as 'Cancelled' - this section will allow you to see who has cancelled their booking.
Contract Signed: The customer has signed their contract via the e-sign contract link sent to them. The Contract tab will also have a green tick, which will disappear once the notification has been cleared.   

Enquiries Page FAQs

  1. Collins Dashboard - Overview
  2. Collins Dashboard - Internal team notifications
  3. Enquiries Page - Sorting enquiries & bookings
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - Booking Status Explained
  6. Enquiries Page - What does it mean to 'Take' an enquiry?
  7. Enquiries Page - How do I manually add a new enquiry?
  8. Enquiries Page - Assigned to me/Assigned to anyone
  9. Enquiries Page - Search Bar
  10. Enquiries Page - Filtering enquiries & bookings
  11. Enquiries Page - Downloading Large Enquiry Data Downloads
  12. Enquiries Page - CSV Download
  13. Enquiries Page - What is the 'Download' button for?
  14. Enquiries Page - Finding out which bookings were a 'No Show'
  15. Enquiries Page - Find a current booking/enquiry
  16. Enquiries Page - Find a colleague's 'In Progress' enquiries
  17. Enquiries Page - Notification Centre Explained
  18. Enquiries Page - Keeping your Notification Centre up to date
  19. Enquiries Page - Email bounced notification
  20. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  21. Enquiries Page - How can I see my Confirmed bookings?
  22. Enquiries Page - Sent Messages
  23. Enquiries Page - Change History
  24. Within a Booking/Enquiry - Customer Details
  25. Within a Booking/Enquiry - Why can’t I save this booking?
  26. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  27. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  28. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party
  29. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  30. Within a Booking/Enquiry - Booking Details
  31. Within a Booking/Enquiry - Default Duration
  32. Within a Booking/Enquiry - Booking Prompts
  33. Within a Booking/Enquiry - Additional Details
  34. Within a Booking/Enquiry - Commission Box
  35. Within a Booking/Enquiry - Set Up Requirements
  36. Within a Booking/Enquiry - Assign to Areas
  37. Within a Booking/Enquiry - Area Search/Smart Space Finder
  38. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  39. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  40. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  41. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  42. Within a Booking/Enquiry - Invoice/VAT Receipt
  43. Within a Booking/Enquiry - Sending emails to your customers
  44. Within a Booking/Enquiry - Sending attachments in emails
  45. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking
  46. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  47. Within a Booking/Enquiry - Booking History
  48. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking
  49. Within a Booking/Enquiry - PRINT button (function sheets)
  50. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?
  51. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet
  52. Within a Booking/Enquiry - Duplicating/copying a booking
  53. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  54. Within a Booking/Enquiry - Sections explained
  55. Within a Booking/Enquiry - Compiling and Sending a Contract
  56. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  57. Within a Booking/Enquiry - The importance of using Labels
  58. Within a Booking/Enquiry - Set yourself a reminder
  59. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  60. Within a Booking/Enquiry - Find a Customer
  61. Within a Booking/Enquiry - Customer Profile
  62. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  63. Within a Booking/Enquiry - How to update a customers marketing permission

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